Your terms and conditions of use

1. Terms of Use Agreement

By accessing this website and/or placing an order you are agreeing to be bound by the terms and conditions contained herein. If you do not agree with these terms and conditions, you must not access or use this website or any of the materials displayed on it. Your continued access or use of this website will constitute your unconditional acceptance of these terms and conditions, which may be amended in absolute discretion from time to time without prior notice to you.

2. silver-msm.com

a) silver-msm.com is the trading name of the mail order section of Living Energy Systems
b) The material on the Web Site is copyright of Living Energy Systems or our web design providers. You are welcome to view, print and download the contents of the Web Site for personal use, but not for any commercial purposes or re-publication.

3. Access

Access to this website is provided free of charge and for your personal use and in accordance with these Terms and Conditions. Any orders placed by you are placed strictly in accordance with these Terms and Conditions.

4. Amendments

We reserve the right to update or amend these Terms and Conditions as and when required, without prior notice. Any such amendments will immediately apply to the use of the site.

5. Delivery

a) Delivery of the products you order will be made to the address you specify in the check out procedure when placing your order. However, the time for delivery will not be essential to the contract between us.
b) If you do not take delivery of the products or supply adequate delivery instructions, we may cancel your order and retain the products. In this event, we will refund you the price of the products, but you will still be liable to pay any delivery charges incurred.
c) If there is an error or any other delivery problem in respect of the products ordered, you must notify us in writing within 14 days after the delivery date. We will not be liable for any loss or damage if you fail to do this.
d) Please note the address you specify should be the registered card address or the registered PayPal account address.
e) If you require a separate delivery address please supply this information at the time of placing your order. The method we use to deliver your order will vary depending on the delivery address (UK or International) and the size/weight of your order. For full details of our Delivery Terms and Conditions, including postage and shipping costs (if applicable) please refer to the Delivery information page on this website.
f) Please
see our world wide delivery charges.
g) Internet sales will be by credit card or PayPal only. We do not accept payment by cheque or postal order. 
h) Goods may be sent from either within the UK or from Seevetal in Germany.
i) Delivery method will be dependent on the dispatch address and will be sent either by Royal Mail, Parcel Force and UPS from the UK or by Deutsche Post, DHL and UPS from Germany

6. Description of Products

The description and specification of products on this website are based on our published literature of the specific products. We are continually updating product specifications and whilst we will endeavour to keep product descriptions up to date, we are not responsible for any inaccuracies with regard to these products or images.  We reserve the right to withdraw any product from sale or correct any errors appearing on the website without incurring any liability. We may also make changes which do not materially affect the quality or performance of those products.  Price and availability is also subject to change without notice.

7. Disclaimer

The information contained within this website is provided solely for the user's information and, whilst every effort has been made to provide accurate information in accordance with English Law, it is provided without warranty of any kind.  The information provided on this website is not intended to diagnose, treat, cure or replace medical/ specialist advice. If you currently take prescription medication and intend to also take nutritional or herbal supplements, we advise you to first check with your G.P. and/or a specialist health practitioner that the combination of your prescription medication and supplements or natural remedies are suitable Living Energy Systems, its agents, employees or contractors will not be liable to you for any damages, (direct , indirect or consequential), or lost profits, or goodwill lost, or consequential loss, arising out of your use of, or reliance on, information provided at this site, or information provided at any other site that can be accessed from this site.

8. Hyper Linking Statement

Links to websites not under the control of Living Energy Systems are provided solely for the convenience of users. Living Energy Systems is not responsible for the accuracy, currency, reliability, or the security of the content of such websites or for their availability. Living Energy Systems does not endorse such websites or their content and your use of any such websites is at your own risk.

9. General

Living Energy Systems advertises products on this website for sale to persons dealing as consumers only, they are not intended for re-sale. The Contracts (Right of Third Parties) Act 1999 shall not apply to any contract between us, so that no contractual rights are conferred on third parties. These terms and conditions are incorporated in any contract between us, being under English Law and if there is any dispute the English Courts will have exclusive jurisdiction to resolve any disputes between us. Your statutory rights are not affected.

10. Cancelling Orders

a) You may cancel your order by notifying us in writing at any time up to 14 days after your products have been delivered. The notification should state your order number and give the reason for cancellation.
b) If, after we have dispatched the products, you cancel your order you must return the products, unopened and in their complete packaging in good condition, to our dispatch address which you can find on the address label (or see contact us). The products must be returned at your own expense. Your order will be refunded only when the items have been received by us. To ensure we receive delivery we recommend that you use a Recorded or Special Delivery Service.  Any refund will be the value of your order excluding the post and packaging costs.
c) You cannot cancel your order once you have opened the product containers or used the products. However, your statutory rights concerning the quality of those products will be unaffected

11. Price and Payment

a) The product price is the price quoted on the Web Site at the time your order is accepted. The price will include any applicable value added tax (VAT), but does not include the cost of delivery, if this applies (see delivery charges).
b) In addition, unless your order qualifies for free delivery (see delivery charges) charges for delivery will apply as quoted on the Web Site at the time we accept your order.  Our charges vary according to which method of delivery is used and to which address the delivery is made.  You will be asked to specify this in your order (i.e. UK, EU or overseas address). 
c) Payment is made by credit or debit card or via your PayPal / Google account at the time we accept your order.  (The cards we accept are as listed on the Web Site). Refunds will generally be made by means of a credit to your credit or debit card or PayPal / Google account. We operate a fully secure website, supporting the Internet standard of Secure Socket Layers or SSL to ensure that the transmission of your sensitive information cannot be intercepted or decoded.
d) Although every care is taken over the accuracy of content on this site, there may occasionally be an error and products may be priced incorrectly. Should this occur we will either: contact you to ask if you wish to cancel the order, or simply cancel the order and notify you, at our own discretion. We are under no obligation to supply goods at the incorrect price.

12. Promotional Offers

Promotional product offers are usually available for a limited period and while stocks last. Should we receive your order after the offer period has expired and the goods are no longer available under that particular offer we will notify you before we dispatch the goods. Refunds for products purchased as a promotional offer will be based on the terms of the promotional price. Your statutory rights are not affected.

13. Payments

Payments will be authorised and charged during the check-out procedure. If, for any reason, we discover any items are unavailable and we are unable to supply, the cost of your order will be adjusted accordingly and we will refund any unavailable items within seven days of taking the payment.  Refunds will generally be made by means of a credit to your credit or debit card or PayPal / Google account.

14. Orders

Products may be ordered from this website by submitting a completed order form through the checkout procedure. A confirmation of your order will be sent by email to the address you have provided. The sending of this email (whether or not it is received) constitutes a contract between us. By placing an order you agree to accept our terms and conditions.  Orders are normally dispatched within 1 - 2 working days if goods are in stock.

15. Website Registration & Password

Instant Checkout | Our shop offers Instant Checkout as a Guest without registration.

When purchasing goods on www.silver-msm.com,  please ensure that the personal information you provide is accurate, true,  current, and complete in all respects.

Customer Account | This makes future purchases from this shop much easier and quicker for you, because you only need your e-mail address and password to log into the order pages, where all your details, except payment details, will be pre-filled, so you can go straight to the check out without having to re-enter your details every time.
You should notify us immediately of any changes to your personal information by updating your account details on www. silver-msm.com  Should you encounter any problems in doing this, please contact our customer service team on 01803 812332 for assistance.

When creating a password of you choice, choose one that is memorable to yourself but not obvious to others.  It is important that you keep this password confidential and you must not disclose it or share it with anyone as you will be responsible for any activities and orders that occur or are submitted under your password. If you suspect that someone else knows your password you should notify us by contacting the customer service team on 01803 812332. You will subsequently be asked to set yourself an alternative password.  By using this site you agree not to impersonate any other person or entity, or use a false name.

16. Liability

If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, silver-msm.com shall have no liability to you unless you contact us within 14 working days of receipt of goods ordered.

If you do not receive goods ordered by you within 28 days of the date on which you ordered them, please contact us as soon as possible. If you notify a problem to silver-msm.com under this condition, our only obligation will be:

(a) to make good any shortage or non-delivery;
(b) to replace or repair any goods that are damaged or defective; or
(c) to refund to you the amount paid by you for the Goods in question in whatever way silver-msm.com chooses. Refunds will generally be made by means of a credit to your credit or debit card or PayPal account.

Nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights.

17. Privacy and Transaction Security

At silver-msm.com we hold our user's privacy in the highest regard. As such, we attempt to keep as little information about each visitor as possible, while at the same time attempting to provide maximum functionality.

We collect no personal information about you when you visit our web site unless you choose to provide this information to us. However, we collect certain information about your visit automatically. This information does not identify you personally.

We automatically collect the following information about your visit:
1. The date and time you access our site.
2. The Internet domain (for example, "yourisp.net") and IP address (an IP address is a number that is automatically assigned to your computer whenever you are surfing the Web) from which you access our web site.
3. The pages you visit.
4. The type of browser and operating system used to access our site.
5. If you linked to our web site from another web site, the address of that web site.

We use the information we collect to count the number and type of visitors to the different pages on our site to help make improvements, making it more useful for our customers.

Any personal information you provide to silver-msm.com will always remain private, and will never be sold or revealed to any third-party.

Cookies

We use cookies on our site to provide customers with such amenities as automatic form completion and login. These cookies are not used to track customers outside of the store, nor is any of the information contained in cookies offered or distributed to any other individual, organization or company.

At silver-msm.com, our customers' security is very important which is why we operate a fully secure website. We support the Internet standard of Secure Socket Layers or SSL to ensure that the transmission of your sensitive information cannot be intercepted or decoded. To ensure that your order is being placed on a Secure Socket Layer, there are several visual clues displayed by your browser:

You will notice the "http" in your browser's URL location has changed to "https"

Your browser will display a closed lock either in the left or right hand corner. 

18. Online Dispute Resolution

When consumers have a problem with a trader regarding a product or service they bought, they can settle their dispute out-of-court through an Alternative Dispute Resolution procedure. The ODR platform is a web-based platform developed by the European Commission. Its objective is to help consumers and traders resolve their contractual disputes about online purchases of goods and services out-of-court at a low cost in a simple and fast way.

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