You can visit our website without providing any personal information. We only store access data without personal reference such as[name of your Internet service provider, the page from which you are visiting us or the name of the requested file]. These data are evaluated exclusively for the improvement of our offer and do not allow any conclusion on your person.
Personal data is only collected if you voluntarily provide it to us in connection with your order[or when opening a customer account][or registering for our newsletter]. We use the data provided by you without your consent exclusively for the fulfilment and processing of your order. With complete processing of the contract and complete payment of the purchase price, your data will be blocked for further use and deleted after expiry of the retention period under tax and commercial law, unless you have expressly consented to further use of your data.
Collection and Use of Personal Information
We collect information from you when you register on our site, place an order, or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address or phone number.
At silver-msm.com we hold our user's privacy in the highest regard. As such, we attempt to keep as little information about each customer as possible, while at the same time attempting to provide maximum functionality. We collect no personal information about you when you visit our web site unless you choose to provide this information to us. However, we collect certain information about your visit automatically. This information does not necessarily identify you personally. We automatically collect the following information about your visit:
1. The date and time you access our site.
2. The Internet domain (for example, "yourisp.net") and IP address (an IP address is a number that is automatically assigned to your computer whenever you are surfing the Web) from which you access our web site.
3. The pages you visit.
4. The type of browser and operating system used to access our site.
5. If you linked to our web site from another web site, the address of that web site.
What do we use your information for?
Any of the information we collect from you may be used to process transactions. We use the information we collect to count the number and type of visitors to the different pages on our site to help make improvements, making it more useful for our customers. Any personal information you provide to silver-msm.com will always remain private, and will never be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
These cookies are not used to track customers outside of the store, nor is any of the information contained in cookies offered or distributed to any other individual, organization or company.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Secure payment / SSL
This webshop uses Sage Pay Debit / Credit Card Payment, PayPal and Amazon Payments to secure your payment details for every transaction. You will notice the "http" in your browser's URL location has changed to "https". Your browser will display a closed lock either in the left or right hand corner. All data that you transmit to this website - for example when making inquiries or logging in - cannot be read by third parties thanks to SSL encryption.
Use of third-party registration services ("social logins")
Via the "Social Login" module, our customers can register and log in to our shop with just one click. All you have to do is register at Paypal or Amazon. This makes the ordering process much faster and easier. In addition, it is a real 1-click registration with PayPal, as PayPal also automatically fills in the customer's shipping/billing address in the customer account.
Registration / Login via PayPal
We offer you the possibility to register for our services with PayPal. To register you will be redirected via pop-up window to the PayPal page, where you can log in with your user data. This will link your PayPal profile and our shop. The link automatically provides us with the following information: First name, Last name E-mail address, shipping/billing address.
This information is mandatory for order processing and contract conclusion in order to identify you. For further information, please refer to the data protection information on
Registration / Login via Amazon
We offer you the possibility to register for our services with Amazon. To register, a pop-up window will take you to the Amazon page, where you can log in with your user data. This will link your Amazon profile and our shop. The link automatically provides us with the following information: First name, Last name E-mail address.
This information is mandatory for order processing and contract conclusion in order to identify you. For further information, please refer to the data protection information at
Google will use this information to evaluate your visit to the website, to compile reports on website activity for our website and to provide other services associated with website and Internet use. Google may also transfer this information to third parties if this is required by law or if third parties process this data on behalf of Google. Google will not associate your IP address with other Google data.
Google Analytics opt-out browser add-on
You can opt-out of having making your site activity available to Google Analytics by installing
the Google Analytics opt-out browser add-on.
Google Analytics Remarketing
Our websites use the functions of Google Analytics Remarketing in connection with the cross-device functions of Google AdWords and Google DoubleClick. The provider is Google Inc. 1600 Amphitheatre Parkway Mountain View, CA 94043, USA.
This function makes it possible to link the advertising target groups created with Google Analytics Remarketing with the cross-device functions of Google AdWords and Google DoubleClick. In this way, interest-related, personalized advertising messages that were adapted to you depending on your previous usage and surfing behavior on one device (e.g. mobile phone) can also be displayed on another of your devices (e.g. tablet or PC).
Once you give your permission, Google will link your web and app browsing history to your Google Account for that purpose. This way, the same personalized advertising messages can be delivered to every device you sign in to with your Google Account.
To support this feature, Google Analytics collects google-authenticated ID´s of users that are temporarily linked to our Google Analytics data to define and create cross-device ad targeting.
You can permanently object to cross-device remarketing/targeting by disabling personalized advertising in your Google Account by following this link:
Further information and the data protection regulations can be found in Google's data protection declaration at:
Email Privacy Notice
We will not sell, exchange, or otherwise give away your email address to anyone for any reason. When you provide your email address via our shop contact form or via your email software, it is used internal for contact purposes only.
If you would like to receive the newsletter offered on the website, we require a valid e-mail address from you and information that allows us to verify that you are the owner of the e-mail address provided or that the owner agrees to receive the newsletter. You can revoke your consent to the storage of the data, the e-mail address and its use for sending the newsletter at any time.
Online Dispute Resolution
When consumers have a problem with a trader regarding a product or service they bought, they can settle their dispute out-of-court through an Alternative Dispute Resolution procedure. The ODR platform is a web-based platform developed by the European Commission. Its objective is to help consumers and traders resolve their contractual disputes about online purchases of goods and services out-of-court at a low cost in a simple and fast way.