You can visit our website without providing any personal information. We only store access data without personal reference such as[name of your Internet service provider, the page from which you are visiting us or the name of the requested file]. These data are evaluated exclusively for the improvement of our offer and do not allow any conclusion on your person.
Personal data is only collected if you voluntarily provide it to us in connection with your order[or when opening a customer account][or registering for our newsletter]. We use the data provided by you without your consent exclusively for the fulfilment and processing of your order. With complete processing of the contract and complete payment of the purchase price, your data will be blocked for further use and deleted after expiry of the retention period under tax and commercial law, unless you have expressly consented to further use of your data.

Collection and Use of Personal Information

We collect information from you when you register on our site, place an order, or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address or phone number.

At silver-msm.com we hold our user's privacy in the highest regard. As such, we attempt to keep as little information about each customer as possible, while at the same time attempting to provide maximum functionality. We collect no personal information about you when you visit our web site unless you choose to provide this information to us. However, we collect certain information about your visit automatically. This information does not necessarily identify you personally. We automatically collect the following information about your visit:

1.     The date and time you access our site.

2.     The Internet domain (for example, "yourisp.net") and IP address (an IP address is a number that is automatically assigned to your computer whenever you are surfing the Web) from which you access our web site.

3.     The pages you visit.

4.     The type of browser and operating system used to access our site.

5.     If you linked to our web site from another web site, the address of that web site.

What do we use your information for?
Any of the information we collect from you may be used to process transactions. We use the information we collect to count the number and type of visitors to the different pages on our site to help make improvements, making it more useful for our customers. Any personal information you provide to silver-msm.com will always remain private, and will never be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

Do we use cookies?
Yes (Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information. We use cookies to help us remember and process the items in your shopping cart and to provide customers with such amenities as automatic form completion and login.

These cookies are not used to track customers outside of the store, nor is any of the information contained in cookies offered or distributed to any other individual, organization or company.

Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Secure payment / SSL
This webshop uses Sage Pay Debit / Credit Card Payment, PayPal and Amazon Payments to secure your payment details for every transaction. You will notice the "http" in your browser's URL location has changed to "https". Your browser will display a closed lock either in the left or right hand corner. All data that you transmit to this website - for example when making inquiries or logging in - cannot be read by third parties thanks to SSL encryption.

SECURE PAYMENT


Use of third-party registration services ("social logins")
Via the "Social Login" module, our customers can register and log in to our shop with just one click. All you have to do is register at Paypal or Amazon. This makes the ordering process much faster and easier. In addition, it is a real 1-click registration with PayPal, as PayPal also automatically fills in the customer's shipping/billing address in the customer account.

Registration / Login via PayPal
We offer you the possibility to register for our services with PayPal. To register you will be redirected via pop-up window to the PayPal page, where you can log in with your user data. This will link your PayPal profile and our shop. The link automatically provides us with the following information: First name, Last name E-mail address, shipping/billing address.

This information is mandatory for order processing and contract conclusion in order to identify you. For further information, please refer to the data protection information on

https://www.paypal.com/uk/webapps/mpp/ua/privacy-full

Registration / Login via Amazon
We offer you the possibility to register for our services with Amazon. To register, a pop-up window will take you to the Amazon page, where you can log in with your user data. This will link your Amazon profile and our shop. The link automatically provides us with the following information: First name, Last name E-mail address.

This information is mandatory for order processing and contract conclusion in order to identify you. For further information, please refer to the data protection information at 

Amazon Privacy Policy

Google Analytics
Our website uses Google Analytics, a web analysis service of Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; "Google"). Google Analytics uses cookies for this purpose, which enable an analysis of your use of our website. The information generated by the cookie about your use of this website is transmitted to and stored by Google on servers in the United States. Google is certified according to the EU-US Privacy Shield data protection agreement. In addition, we have concluded a data processing agreement with Google as contract processor on the basis of a contract text agreed with the data protection supervisory authorities. We use Google Analytics with the extension "_anonymizeIp()", so that the IP addresses transmitted to Google are only processed there in abbreviated form in order to exclude direct personal reference.

Google will use this information to evaluate your visit to the website, to compile reports on website activity for our website and to provide other services associated with website and Internet use. Google may also transfer this information to third parties if this is required by law or if third parties process this data on behalf of Google. Google will not associate your IP address with other Google data. 

Google Analytics opt-out browser add-on
You can opt-out of having making your site activity available to Google Analytics by installing 


the Google Analytics opt-out browser add-on.

The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) that is running on websites from sharing information with Google Analytics about visit activity.

Google Analytics Remarketing
Our websites use the functions of Google Analytics Remarketing in connection with the cross-device functions of Google AdWords and Google DoubleClick. The provider is Google Inc. 1600 Amphitheatre Parkway Mountain View, CA 94043, USA.

This function makes it possible to link the advertising target groups created with Google Analytics Remarketing with the cross-device functions of Google AdWords and Google DoubleClick. In this way, interest-related, personalized advertising messages that were adapted to you depending on your previous usage and surfing behavior on one device (e.g. mobile phone) can also be displayed on another of your devices (e.g. tablet or PC).

Once you give your permission, Google will link your web and app browsing history to your Google Account for that purpose. This way, the same personalized advertising messages can be delivered to every device you sign in to with your Google Account.

To support this feature, Google Analytics collects google-authenticated ID´s of users that are temporarily linked to our Google Analytics data to define and create cross-device ad targeting.

You can permanently object to cross-device remarketing/targeting by disabling personalized advertising in your Google Account by following this link:

https://www.google.com/settings/ads/onweb/

Further information and the data protection regulations can be found in Google's data protection declaration at:

http://www.google.com/policies/technologies/ads/

Email Privacy Notice
We will not sell, exchange, or otherwise give away your email address to anyone for any reason. When you provide your email address via our shop contact form or via your email software, it is used internal for contact purposes only.

Newsletter
If you would like to receive the newsletter offered on the website, we require a valid e-mail address from you and information that allows us to verify that you are the owner of the e-mail address provided or that the owner agrees to receive the newsletter. You can revoke your consent to the storage of the data, the e-mail address and its use for sending the newsletter at any time.

Mailchimp
For our newsletter we use MailChimp, a newsletter tool of The Rocket Science Group, LLC (675 Ponce de Leon Ave NE, Suite 5000, Atlanta, GA 30308 USA; "MailChimp"). The data is stored on servers in the USA. MailChimp is certified according to the EU-US Privacy Shield data protection agreement. In addition, we have concluded a data processing agreement with MailChimp. MailChimp uses your e-mail address only on our behalf and not to write to you. MailChimp offers statistical evaluation options for usage data. This includes information such as whether an e-mail has reached the recipient or has been rejected by the server and which links have been clicked. For this purpose, MailChimp uses a so-called counting pixel, which is retrieved from the MailChimp server when the newsletter is opened. For the technical improvement of the service, technical information (e.g. IP address, browser type and version, time of retrieval) is collected.
The legal basis for such processing is Article 6(1)(f) GDPR. Our legitimate interest is to use a user-friendly, practical and secure system for sending our newsletter. If you do not want your data to be processed by MailChimp, you should not subscribe to the newsletter or unsubscribe from it. Further information on data protection and the cookies used can be found on the Internet at

http://mailchimp.com/legal/privacy/.

Social Networks
We use social plug-ins of the social networks Facebook, Twitter and Pinterest on our website on the basis of art. 6 par. 1 p. 1 lit. f GDPR in order to make our website better known. The underlying advertising purpose is to be regarded as a legitimate interest within the meaning of the GDPR. Responsibility for data protection-compliant operation must be guaranteed by the respective provider.


Facebook
Plugins of the network facebook.com (http://www.facebook.com), which is operated by Facebook Inc., 1601 S California Ave, Palo Alto, CA 94304 USA ('Facebook'), are used on our websites in protected form.
With the so-called "Like" (or "Like") button of Facebook, website operators can give Facebook users a way to link the web content offered by the website operators with one click in the Facebook profiles. 
The so called "Like" (or "Like") button of Facebook can be placed by website operators on their own website. By clicking on this button registered users of Facebook can automatically leave a note in their Facebook profile that they approve of the linked contents of the website operator.
The integrated Facebook button "communicates" with Facebook on an ongoing basis. For example, the graphical display of the button changes when a web page visitor is logged into his or her Facebook account at the same time.
This enables Facebook to exchange data. This data exchange also takes place if the Like button is not clicked. The link already takes place through the code set by Facebook on the website.
By integrating the plugins, Facebook receives the information that you have called up the corresponding page of our website. If you are logged in to Facebook, Facebook can assign your visit to your Facebook account. If you interact with the plugins, for example by pressing the Like button or making a comment, the corresponding information is transmitted directly from your browser to Facebook and stored there. If you are not a member of Facebook, it is still possible for Facebook to obtain and store your IP address.
The purpose and scope of the data collection and the further processing and use of the data by Facebook as well as your rights and setting options for the protection of your privacy can be found in the

Facebook Privacy Notice: http://www.facebook.com/policy.php

If you are a Facebook member and do not want Facebook to collect data about you via our website and link it to your membership data stored on Facebook, you must log out of Facebook before visiting our website.
It is also possible to block Facebook social plugins with add-ons for your browser, for example with the "Facebook Blocker".

Twitter
Our website contains plugins of the short message network of Twitter Inc. (Twitter) integrated. You can recognize the Twitter plugins (tweet button) by the Twitter logo on our site. An overview of tweet buttons can be found here (https://about.twitter.com/resources/buttons).
When you access a page of our website that contains such a plugin, a direct connection is established between your browser and the Twitter server.
Twitter receives the information that you have visited our site with your IP address. If you click the Twitter "tweet button" while logged into your Twitter account, you can link the contents of our pages on your Twitter profile. This allows Twitter to associate the visit of our pages with your user account.
We would like to point out that, as the provider of the pages, we are not aware of the content of the data transmitted or how it is used by Twitter.
If you do not want Twitter to associate your visit to our pages, please log out of your Twitter account.
For more information, see the

Privacy Policy of Twitter: HTTPS://TWITTER.COM/PRIVACY

Pinterest
On our site we use social plugins of the social network Pinterest, which is operated by Pinterest Inc. 635 High Street, Palo Alto, CA, 94301, USA ("Pinterest"). When you access a page that contains such a plugin, your browser establishes a direct connection to Pinterest's servers. The plugin transfers protocol data to Pinterest's server in the USA. This log information may include your IP address, the address of the sites you visit, which may also include pinterest features, the type and settings of your browser, the date and time of your request, your use of Pinterest, and cookies.
For more information about Pinterest's purpose, scope and further processing and use of the data and your rights and means of protecting your privacy, please see the

Privacy Policy of Pinterest: HTTPS://ABOUT.PINTEREST.COM/DE/PRIVACY-POLICY

Your rights
In principle, you have the rights to information, correction, deletion, restriction, data transferability, revocation and objection. Our customers have the possibility to change data, request data, download data and request the deletion of their data by e-mail in their customer account.
If you believe that the processing of your data violates data protection law or your data protection claims have otherwise been violated in any way, you can complain to the supervisory authority.

Online Dispute Resolution
When consumers have a problem with a trader regarding a product or service they bought, they can settle their dispute out-of-court through an Alternative Dispute Resolution procedure. The ODR platform is a web-based platform developed by the European Commission. Its objective is to help consumers and traders resolve their contractual disputes about online purchases of goods and services out-of-court at a low cost in a simple and fast way.

HTTP://EC.EUROPA.EU/ODR



You can reach us under the following contact details:

Silver-MSM
Living Energy Systems
PO Box 37
TQ9 7YS Totnes Devon,
England, UK

Phone: +44 (0)1803 812332

www.silver-msm.com

contact@silver-msm.com