Delivery

Location of Depot/ Method of delivery

Goods may be sent from either within the UK or from our European Distribution Centre in Seevetal, nr. Hamburg/ Germany. Delivery method will be dependent on the dispatch and delivery address and will be sent either by Royal Mail (RM), Parcel Force (PF) and UPS from the UK or by Deutsche Post (DP), DHL and UPS from Germany.
Boxes are amply sized and your items are well-protected.

Generally your delivery will require a signature to confirm receipt of goods.

Customers from USA and Canada

Please use our Silver-MSM USA Shop HTTPS://WWW.SILVER-MSM.COM/USA/

Delivery times

No guarantees are given for next day UK or DE deliveries. However, our mission is to achieve this where possible.

Depending on the service used and the destination chosen all other countries have average delivery times as follows:

Germany, United Kingdom
1-2 days

Austria, Netherlands, Luxembourg, Belgium, Denmark, Sweden, Finland, Rep. of Ireland
2-3 days

France, Italy, Greece, Poland, Latvia, Lithuania, Estonia, Czech Rep., Slovakia, Slovenia, Hungary, Switzerland, Spain, Portugal, Liechtenstein, San Marino, Andorra, Monaco,
3-5 days

Norway, Cyprus, Malta, Croatia, Bosnia & Herzegovina
5-7 days

Bulgaria, Romania, Iceland, Russian Federation, Turkey
7-10 days

South America, Africa, Near & Middle East
10-14 days

Far East & Oceania
Up to 21 days

For a more precise delivery time for your country please contact our Customer Service.

-------------------

Returns must be made to the dispatch address
which you can find on your 
dispatch notice e-mail and the package itself.

  • UK Depot: Living Energy Systems Ltd., Orleigh View, Torbryan, Newton Abbot, TQ12 5UP, United Kingdom
  • LES European Distribution Centre: Lührsweg 3, 21217 Seevetal, Germany

-------------------

Cost of Delivery

IMPORTANT: Please note that customs taxes and customs charges may have to be paid in the destination country. We cannot know how much these will be; usually it will be a percentage of the value of the goods ordered as stated on the invoice. It is your responsibility as our customer to pay these costs and you must accept the liability to pay these costs with placing your order on www.silver-msm.com.

Shipping International
Great BritainUK
UK incl. the Isle of Man, Channel Islands (Guernsey and Jersey) and Northern Ireland
WeightGBP(tax excl.)EURO(tax excl.)DOLLAR(tax excl.)
incl. 20% VAT
< 1 kg3,953,295,934,94

According to current conversion rate, updated hourly.

Reference currency: GBP

< 2 kg6,955,7910,438,69
< 25 kg9,958,2914,9312,44
FrankreichFrance
France including Monaco but excluding Guadeloupe, Martinique, Reunion, St. Pierre and Miquelon, French Polynesia and French Guiana.
Poids / WeightEURO(tax excl.)PFUND(tax excl.)DOLLAR(tax excl.)
incl. 20% VAT
< 500 g4,954,133,472,89



According to current conversion rate, updated hourly.

Reference currency: GBP



< 1000 g7,956,635,574,64
< 2 kg11,959,968,376,97
< 5 kg15,9513,2911,179,30
< 25 kg22,9519,1316,0713,39
DeutschlandGermany
0,7< Kurs >1,1
Gewicht / WeightEURO(tax excl.)PFUND(tax excl.)DOLLAR(tax excl.)
incl. 20% VAT
< 500 g3,953,292,772,30



According to current conversion rate, updated hourly.

Reference currency: GBP



< 1 kg5,954,964,173,47
< 2 kg7,956,635,574,64
< 5 kg12,9510,799,077,55
< 25 kg16,9514,1311,879,89
Europa 1Europe 1
Belgium, Netherlands, Luxemburg, Austria, Croatia, Cyprus, Denmark excluding Faroe Islands and Greenland, Republic of Ireland, Sweden,
Finland excluding Aland Islands, Italy, Greece, Malta, Latvia, Lithuania, Estonia, Czech Republic, Slovakia, Slovenia, Hungary, Bulgaria,
Romania, Poland, Spain including the Balearic Islands but excluding Ceuta, Mellila and the Canary Islands, Portugal incl. Azores and Madeira.
0,7< Kurs >1,1
Weight / PoidsEURO(tax excl.)PFUND(tax excl.)DOLLAR(tax excl.)
incl. 20% VAT
< 500 g4,954,133,472,89



According to current conversion rate, updated hourly.

Reference currency: GBP



< 1000 g7,956,635,574,64
< 2 kg11,959,968,376,97
< 5 kg15,9513,2911,179,30
< 25 kg22,9519,1316,0713,39
Europa 2Europe 2DHL Zone 2
Andorra, Albania, Armenia, Azerbaijan, Belarus, Bosnia & Herzegovina, Faroe Islands, Georgia,
Gibraltar, Greenland, Guernsey (UK), Jersey (UK),
Iceland, Kazakhstan, Kosovo, Liechtenstein, Macedonia, Moldova, Montenegro, Norway, Russia,
San Marino, Serbia, Switzerland, Turkey, North Cyprus, Ukraine, Aland Islands, Ceuta & Mellila (Spain), Canary Isklands (Spain), Vatican City.
WeightEURO(tax excl.)PFUND(tax excl.)DOLLAR(tax excl.)
incl. 20% VAT
< 500 g4,954,133,472,89





According to current conversion rate, updated hourly.

Reference currency: GBP





< 1000 g7,956,635,574,64
< 2 kg15,9513,2911,179,30
< 5 kg35,9529,9625,1720,97
< 10 kg41,9534,9629,3724,47
< 20 kg53,9544,9637,7731,47
< 31.5 kg65,9554,9646,1738,47
Welt 1World 1DHL Zone 3
Egypt, Algeria, Israel, Ghaza, Jordan, Lebanon, Libya, Morocco, Palestine Tunisia, Syria.
WeightDOLLAR(tax excl.)PFUND(tax excl.)EURO(tax excl.)
incl. 20% VAT
< 250 g






According to current conversion rate, updated hourly.

Reference currency: GBP






5,174,317,165,96
< 500 g7,776,4710,768,96
< 1 kg9,728,1013,4611,21
< 2 kg19,4716,2226,9622,46
< 5 kg38,9732,4753,9644,96
< 12 kg51,9743,3171,9659,96
< 20 kg64,9754,1489,9674,96
< 31.5 kg77,9764,97107,9689,96
Welt 2World 2DHL Zone 4
Afghanistan, Angola, Anguilla, Antigua, Argentina, Aruba, Ascension, Australia, Bahamas, Bahrain, Bangladesh, Barbados, Belau, Belize, Benin, Bermudas, Bhutan, Bolivia,
Botswana, Brazil, Brunei, Burkina Faso, Burundi, Cayman Islands, Cambodia, Cameroon, Cap Verde Islands, Central African Republic, Chad, Chile, China, Costa Rica, Cuba,
Christmas Island (Indian Ocean), Christmas Island (Pacific Ocean), Cocos (Keeling) Island, Cook Island, Colombia, Comoros Islands, Congo (Brazzaville),
Democratic Republic of Congo, Curacao, Dominican Republic, Djibouti, Ecuador, East Timor, El Salvador, Eritrea, Ethiopia, Equatorial Guinea, Falkland Islands, Fiji,
French Guiana, French Polynesia, Gabon, Gambia, Ghana, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, India,
Indonesia, Irak, Iran, Ivory Coast, Jamaica, Jemen, Laos, Lesotho, Liberia, Kenia, Kiribati, North Korea, South Korea, Kuwait, Kyrgyzstan, Macau, Madagascar,
Malawi, Malaysia, Maldives, Mali, Marshall Islands, Martinique, Mauretania, Mauritius, Mayotte, Mexico, Micronesia, Mongolia, Montserrat, Mozambique, Myanmar (Burma),
Namibia, Nauru Island, Nepal, New Caledonia, New Zealand, Nicaragua, Netherlands Antilles, Niger, Nigeria, Niue Island, Norfolk Island, Oman, Pakistan, Panama,
Papua New Guinea, Paraguay, Peru, Philippines, Puerto Rico, Pitcairn Island, Quatar, Reunion, Rwuanda, Sao Tome & Principe, Saudi-Arabia, Senegal, Seychelles,
Sierra Leone, Singapore, Solomon Islands, Somalia, Sri Lanka, St Barthelemy, St Helena, St. Kitts & Nevis, St Lucia, St Pierre & Miquelone, St Vincent and the Grenadines,
South Africa, Sudan, South Sudan, Suriname, Swazi Land, Tahiti, Taiwan, Tanzania, Thailand, Timor, Togo, Tonga, Trinidad & Tobago, Tristan da Cunha,
Turks & Caicos Islands, Tajikistan, Tokelau Islands, Tonga,
Turkmenistan, Tuvalu, Uganda, United Arab Emirates, Uruguay, Uzbekistan, US Samoa, Vanuatu, Venezuela, Vietnam, British Virgin Islands, US Virgin Islands,
Wallis & Futuna, Western Samoa, Zambia, Zimbabwe.
WeightDOLLAR(tax excl.)PFUND(tax excl.)EURO(tax excl.)
incl. 20% VAT
< 250 g






According to current conversion rate, updated hourly.

Reference currency: GBP






5,824,858,066,71
< 500 g8,427,0111,669,71
< 1 kg11,029,1815,2612,71
< 2 kg22,7218,9331,4626,21
< 5 kg38,9732,4753,9644,96
< 12 kg51,9743,3171,9659,96
< 20 kg64,9754,1489,9674,96
< 31.5 kg77,9764,97107,9689,96